Return & Replacement Policy
At Graceful Rae's, every item is custom-made to order specifically for each customer. Due to the personalized nature of our laser-engraved products, we do not accept returns, exchanges, or cancellations once an order has been produced and shipped.
Custom-Made Items
All products are created according to the specifications provided at the time of purchase. Because these items are uniquely made for each customer, they cannot be restocked or resold. For this reason, all sales are final.
Damaged Items
We take great care in crafting and packaging every order. However, if your item arrives damaged during shipping, we are committed to making it right.
To request a replacement for a damaged item:
Email orders@graceful-raes.com within 48 hours of the delivery date.
Include your order number, a description of the damage, and clear photographs showing the damaged item and packaging.
Our team will review your claim and may request additional information if needed.
If the damage is verified, a replacement item may be sent at no cost to you. Replacements are provided for damaged items only and are subject to review and approval.
Contact Us
For questions regarding your order or this policy, please contact us at:
Email: orders@graceful-raes.com
Thank you for supporting our small business. We appreciate the opportunity to create personalized products for you and are committed to ensuring your satisfaction with every order.